Lost Docket
Lost Docket
After-hours intake
Knowledge control

Business Knowledge

Upload staff-approved policies, procedures, and FAQs so Lost Docket can use the right snippets across web, email, SMS, and voice.

Retrieval live
Enabled Docs
3
3 total documents
Memory Chunks
5
Indexed in D1
Extracted Text
3.2 KB
Original files discarded

Upload Policy Doc

PDF, TXT, Markdown, or CSV. Files are converted to Markdown, chunked, then discarded.

Live

Max 2 MB upload · max 120k extracted characters · up to 60 chunks per doc

Paste Knowledge

Fast path for staff knowledge: paste a policy or operational note and make it live immediately.

Knowledge Test Console

Ask a staff-side question to see the Lost Docket answer and the source snippets it retrieved.

Customer citations hidden
Run the test after adding knowledge to prove the uploaded policy is shaping the answer.

Knowledge Library

Enabled documents are eligible for automatic retrieval on every channel.

Emergency Triage SOP

enabled Seeded demo doc

Emergency triage rules for plumbing and electrical hazards, including escalation triggers and safe isolation guidance.

2 chunks 1.2 KB emergency-triage.md Updated May 26

Service Area and Hours

enabled Seeded demo doc

Business hours, service area, travel zones, and postcode/suburb collection guidance.

2 chunks 1.0 KB service-area-hours.md Updated May 26

Warranty and Quote Policy

enabled Seeded demo doc

Warranty coverage, quote credit rules, and escalation requirements for disputes or refund requests.

1 chunks 980 B warranty-quote-policy.md Updated May 26